Information We Collect

When you engage with SmartEnergiTechFlow's educational platform, we collect information that helps us provide better learning experiences. This includes basic contact details when you inquire about courses, technical data about how you interact with our website, and educational progress information if you enroll in our programs.

How We Use Your Information

Your information serves specific purposes that directly benefit your educational journey with us. We use your data to communicate about courses, customize learning materials, and improve our educational offerings based on student feedback and engagement patterns.

We also analyze aggregated, non-personal data to understand which financial modeling topics are most popular and where students typically need additional support. This helps us develop better course content and teaching methods.

Data Protection and Security

We implement multiple layers of security to protect your information. Our systems use encryption for data transmission, secure server environments, and regular security updates. Access to personal information is limited to authorized staff members who need it for educational support purposes.

While we take extensive precautions, no online system is completely immune to security risks. We continuously monitor and update our security practices to maintain the highest reasonable standards for protecting your data.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your data when it's no longer needed for educational purposes.

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Retention and Deletion

We keep your information only as long as necessary for educational purposes and legal compliance. Basic contact information from inquiries is retained for two years to help with follow-up communications about new courses or programs that might interest you.

For enrolled students, we maintain educational records for seven years to support transcript requests and continuing education documentation. After these periods, we securely delete personal information unless you specifically request longer retention for your own records.

Third-Party Services and Sharing

We work with selected service providers who help us deliver educational content and maintain our platform. These include email service providers, website hosting companies, and educational technology platforms. All third parties are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

We may also share anonymized, aggregated data with educational researchers or industry organizations to contribute to financial education research. This data cannot be traced back to individual students.

International Data Transfers

Some of our educational technology providers may store data outside of Taiwan. When this happens, we ensure these providers meet international standards for data protection and have appropriate safeguards in place. We only work with companies that demonstrate strong privacy practices and comply with applicable data protection laws.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our educational services. When updates occur, we'll notify current students and recent inquirers via email, and post the updated policy on our website with a new effective date.

Significant changes that affect how we use your personal information will include a clear explanation of the changes and, where required by law, a request for your renewed consent.